Service & Support

Return

How to return an order

CUSTOMER SERVICE

Notify us in case of damaged or incomplete delivery

Contact US

Questions or suggestions, we’re here for you!

Praise & CritiCism

We’re looking forward to hearing from you!

Frequently asked questions

How do I get a return label?

You would like to return your order? Please contact us via the contact form (see below).

My order is damaged. What now?

The glass pane is broken or the product is damaged in general? Please contact us via the contact form (see below), we will send you a replacement immediately.

I received the wrong product. What now?

Please contact us via the contact form (see below), we will deliver a replacement immediately.

My order is incomplete. What should I do?

Please contact us via the contact form (see below), we will send you a replacement immediately.

Contact

CONTACT

Do you have any questions about your order?

Our Team

If you have any questions or suggestions regarding your order, please do not hesitate to contact our support team. In order for us to to help you as quickly as possible, please have your customer number or order number ready.

Photolini Mitarbeiterin Kundenservice

Sabrina

Customer service

Photolini Mitarbeiterin Support

Bianca

Customer service

Video tutorials – Photolini’s Tips

„How to“ videos

Picture walls have a certain charm and give our home an individual touch. With the help of Photolini’s picture frames, it’s easy to create such a picture wall. The following tips show you how you can quickly and creatively design your own.

How to hang up a picture wall

A lovely decorated home is not only cozy but also tells a lot about its residents. Particularly neatly arranged photos let the own personal story come to life. Thanks to our step by step instructions, you can easily turn your favorite motives in a decorative composition in no time.

Adress

Bunsenstraße 1

24145 Kiel

Germany