Frequently asked questions
How do I get a return label?
You would like to return your order? Please contact us via the contact form (see below).
My order is damaged. What now?
The glass pane is broken or the product is damaged in general? Please contact us via the contact form (see below), we will send you a replacement immediately.
I received the wrong product. What now?
Please contact us via the contact form (see below). We will send you the right product(s) immediately.
When will I get my refund after having returned my order?
Once we’ve received your return the refund will be processed within 3-5 days, depending on the chosen payment method.
When do I have to return my order at the latest?
You can return the products post free within 30 days, starting from the original shipping date.
Contact
Do you have any questions about your order?
Adress
Bunsenstraße 1
24145 Kiel
Germany
